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Documentation

Everything your team needs to deploy, integrate, and operate.

Operator guides, reference architectures, API documentation, and SDK reference — written by the engineers who ship ORDENTRA into Global 2000 operations. Not an auto-generated crawl of a codebase; 1,200+ articles curated by the team that deploys it.
Quick start

Three paths in. Pick the one that maps to your day.

Whether you approve purchase requests, write integration code, or provision tenants, there is a walkthrough that starts from where you actually sit.

For operators

From intake to audit trail in one afternoon.

Configure intake channels, build your first approval matrix, and run a real purchase request through Order Management end-to-end.

  • Connect Slack, Teams, and email intake
  • Migrate your approval matrix from spreadsheet
  • Run a request through policy and dispatch
  • Export a SOC 2 evidence package
Operator quick start
For developers

Ship your first integration against the REST API.

Install an SDK, authenticate with a short-lived token, and write to the orders ledger — with working samples in Python, TypeScript, Go, and Java.

  • OAuth 2.0 client credentials grant
  • Install the TypeScript SDK (v4.8.2)
  • POST /v1/orders with a signed payload
  • Subscribe to webhooks with HMAC verification
Developer quick start
For administrators

Provision your tenant with SSO and SCIM.

Stand up a production tenant, wire SAML SSO through your IdP, provision users via SCIM 2.0, and scope role-based access by cost center.

  • SAML 2.0 with Okta, Azure AD, Ping
  • SCIM 2.0 user and group provisioning
  • RBAC scoped by entity and cost center
  • Audit log streaming to your SIEM
Administrator quick start
Guides by capability

Six capability stacks. Thirty walkthroughs that actually finish.

Every guide is written against the current release, tested on a real tenant, and re-validated every quarter by the team that authored it.

Support ladder

Four steps, with response times you can put in a runbook.

Self-serve first, human-backed when you need it. No phone menus, no tier-one gatekeepers, no ticket black holes.

01

Search the docs

Full-text search across 1,200+ articles, code samples, and reference architectures. Instant results with inline highlighting.

Immediate
02

Community forum

Peer discussion with ORDENTRA engineers, MVPs, and solutions architects. Tagged by capability and SDK version.

Median first reply: 3h 20m
03

Enterprise support portal

Ticketed support with severity routing. P1 incidents escalate to the on-call engineer within minutes and surface on your status page.

P1 response < 15 min
04

Dedicated Slack channel

Elite-tier customers get a shared Slack channel with their named solutions architect, support engineer, and customer success lead.

Business hours: < 5 min
Still stuck?

Can’t find what you need? Talk to a solutions architect.

Enterprise customers get a 30-minute working session with a solutions architect who has shipped ORDENTRA into production at 40+ Global 2000 operations. Bring your architecture question — we’ll whiteboard it live.