Accessibility Statement

1. Introduction

ORDENTRA is committed to making the ORDENTRA platform, our websites, and our support materials usable by everyone, including people who rely on assistive technologies, people with temporary impairments, and people in constrained environments such as noisy warehouses or bright loading docks. Accessibility is a product requirement at ORDENTRA, not a feature — we track it in the same cadence as performance, security, and reliability.

This statement describes our conformance target, the assistive technologies we support, the accessibility features of the product, the limitations we know about, and how to reach us if you encounter a barrier. It applies to ordentra.com, the ORDENTRA web application, our documentation, and our help-center content. It is reviewed every six months and updated whenever the scope of conformance changes.

2. Standards conformance

ORDENTRA targets conformance with the Web Content Accessibility Guidelines (WCAG) version 2.2 at Level AA, published by the W3C Web Accessibility Initiative. Level AA is the globally recognized benchmark for enterprise software and forms the basis of most national and sectoral accessibility regulations.

• WCAG 2.2 Level AA — primary standard for the web application and marketing website. Substantial conformance as of the last audit, with the limitations described in Section 5.
• EN 301 549 v3.2.1 — European harmonized standard that incorporates WCAG 2.1 AA for ICT products and services. Used for European public sector procurement under the Web Accessibility Directive (Directive (EU) 2016/2102).
• US Section 508 (Revised Section 508) — applicable to procurement by US federal agencies.ORDENTRA publishes an Accessibility Conformance Report (ACR) using the ITI VPAT® 2.5 template; the current report is available on request from accessibility@ordentra.com.
• European Accessibility Act (Directive (EU) 2019/882) — applicable to in-scope services from 28 June 2025. We have assessed our exposure and maintain a tracked roadmap of remediations.

3. Supported assistive technologies

We routinely test the ORDENTRA platform with the assistive technologies listed below. Support extends to the latest stable release at the time of testing; older versions will generally work but are not part of our formal support matrix.

• Screen readers — NVDA with Firefox and Chrome on Windows; JAWS with Chrome and Edge on Windows; VoiceOver with Safari on macOS and iOS; TalkBack with Chrome on Android.
• Speech recognition — Dragon NaturallySpeaking on Windows; Voice Control on macOS and iOS.
• Keyboard-only navigation — full support across all supported browsers, including tab, shift-tab, arrow-key, space, and enter for all interactive elements, plus documented keyboard shortcuts for common actions.
• Switch access and alternative pointers — supported through the operating-system switch-control subsystem and through the keyboard interface described above.
• Zoom and text resizing — the interface is usable at 200% browser zoom and with user-agent text resizing, without loss of content or functionality in most surfaces.
• Reduced motion and high contrast — we honor the operating-system prefers-reduced-motion and prefers-contrast media queries. A dedicated high-contrast theme is planned for Q3 2026.

4. Accessibility features by product area

The following sections summarize accessibility features in the main product areas. Each area is tested against WCAG 2.2 AA before release and has a named engineering owner accountable for its accessibility posture.

5. Known limitations and workarounds

Despite our best efforts, some areas of the product do not yet fully meet our WCAG 2.2 AA target. We publish this list transparently so customers can plan, and so the engineering teams responsible can be held accountable. Each item has a planned remediation quarter.

6. How we test accessibility

Accessibility testing at ORDENTRA uses a four-layer approach, combining automated scanning, manual expert review, third-party audit, and usability testing with people with disabilities. Each layer catches different categories of defect, and no single layer is treated as sufficient on its own.

• Automated tooling — axe-core, Pa11y, and Lighthouse run on every pull request and block merges that introduce new violations. We supplement these with custom rules that cover ORDENTRA-specific components such as the command palette, date pickers, and data grids.
• Manual expert review — our in-house accessibility specialists review every material UI change against the WCAG 2.2 success criteria before it ships. Reviews include keyboard-only testing, screen-reader walkthroughs, and color-contrast checks on real content.
• Third-party audits — we engage an independent accessibility firm (Deque Systems, Inc.) twice a year to conduct a full WCAG 2.2 AA audit and produce a public-facing conformance summary. The most recent audit was completed in March 2026; the next audit is scheduled for October 2026.
• Usability testing with people with disabilities — at least once per quarter, we run moderated usability sessions with participants recruited through an accessible research panel, covering screen-reader, low-vision, motor, and cognitive use cases. The findings are tracked in the same backlog as other product work and have named owners.

7. Feedback and contact

If you encounter an accessibility barrier, need content in an alternative format, or would like to provide feedback on our accessibility work, please get in touch. Every email to the address below goes directly to our accessibility team, and we acknowledge receipt within one business day.

Requests for alternative formats — including large-print documents, accessible PDFs, plain-text transcripts, or alternative presentation of data — are fulfilled at no cost to the requester. If you need urgent support while using the product, call your customer success manager or contact support@ordentra.com and note that you need accessibility assistance.

8. Formal complaint process and regulatory bodies

If our accessibility team is unable to resolve your concern to your satisfaction, you may escalate to the appropriate regulatory body in your jurisdiction. We will cooperate fully with any investigation and will provide the information required to close out a complaint.

• European Union — under the Web Accessibility Directive (Directive (EU) 2016/2102) and the European Accessibility Act (Directive (EU) 2019/882), each Member State designates a national enforcement authority. For users in the Netherlands, this is the College voor de Rechten van de Mens (Netherlands Institute for Human Rights).
• United Kingdom — complaints relating to services subject to the Public Sector Bodies Accessibility Regulations 2018 can be escalated to the Equality and Human Rights Commission (EHRC) or, in Northern Ireland, the Equality Commission for Northern Ireland.
• United States— US federal employees and individuals procuring from federal agencies may raise complaints under Section 508 of the Rehabilitation Act with the agency's Section 508 coordinator. Complaints under the Americans with Disabilities Act (ADA) may be filed with the US Department of Justice.
• Other jurisdictions — users outside the EU, UK, and US can contact the accessibility or human rights regulator in their country; our accessibility team can help identify the correct body on request.

9. Page-specific accessibility notes

This page itself was built to the same standards we apply to the product. It has a single H1, a hierarchical heading structure, proper landmark roles, a sticky table of contents that is keyboard-navigable, and sufficient contrast for all text and interactive elements. The disclaimer banner at the top of the page uses an amber color purely for emphasis; the meaning is conveyed by the badge label and by the text next to it, so the banner does not rely on color alone.

The last automated and manual audit of the Accessibility Statement page was completed in March 2026. No outstanding WCAG 2.2 AA issues are known for this page at the time of publication. If you encounter a problem with this page specifically, please email accessibility@ordentra.com with the word “statement” in the subject line so it routes correctly.